Frequently Asked Questions
General Questions
Koi Health is an on-demand platform that connects family caregivers in need of a break with licensed home health aides seeking flexible income opportunities.
Our platform is designed to support family caregivers, home health aides, and home care agencies.
Families post their care needs, home health aides pick up shifts that match their availability, and agencies manage the process.
We offer on-demand care with vetted aides, support non-recurring shifts, and seamlessly integrate with agency HR systems.
We’re launching in New York City, with plans to expand statewide and nationally.
For Family Caregivers
We make it easy to find short-term, reliable care when you need a break.
Yes, all caregivers are licensed, qualified, and background-checked.
Sign up, schedule your home care assessment, post your care needs, and get matched with available aides in real time.
Respite care provides temporary relief for family caregivers by arranging short-term care for their loved ones.
Payments are handled securely through the platform, with no hidden fees. Learn more about payment options for home care here.
For Home Health Aides
Koi Health helps aides earn extra income with flexible, higher-wage shifts that fit their schedule.
You must be licensed, with verified credentials and experience.
Payments are processed weekly through the platform via your home care agency.
For Home Care Agencies
Koi Health helps agencies fill shifts, improve retention, and generate additional revenue.
Yes, agencies have full oversight of caregiver approvals and scheduling.
Yes, we integrate with HR and compliance tools, including EVV systems. Contact us to discuss your integration needs.
Platform & Safety
Yes, our platform is accessible anytime to post and pick up shifts.
We vet all caregivers and collect feedback after each shift to maintain high standards.
Our support team is available to address issues and resolve concerns promptly.
