This policy describes how Koi Health, Inc. (“Koi Health”, “we”, “us”) collects, uses, and protects the personal information you provide when using our services and website (www.joinkoi.com).

We may collect the following types of information:

• Personal Information: Name, email, phone number, address, date of birth, and caregiving role for care recipients, caregivers, and authorized representatives as applicable.
• Health-Related Information: Non-clinical care needs you voluntarily share (e.g., mobility, dementia support).
• Technical Information: IP address, browser type, cookies, and general usage analytics.

We use your information to:

• Coordinate and deliver Cluster Care Program services
• Manage appointments, schedules, and service logistics
• Contact you about service updates or feedback
• Improve service delivery and operational planning
• Comply with legal obligations and ensure safety

Your information may be shared only as necessary to operate our services:

• With Koi Health staff and contracted aides
• With partner housing communities to support service delivery
• With secure third-party platforms used for scheduling and communication
• With law enforcement or regulators when required by law

We do not sell your personal information.

We apply reasonable physical, technical, and administrative safeguards to protect your data. However, no system is 100% secure. You use our services at your own risk.

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Withdraw your consent for us to use your data

To make a request, email us at hello@joinkoi.com.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that a child has provided us with personal information, we will take steps to delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our services after changes indicates your acceptance.

If you have any questions or concerns about this Privacy Policy, you can reach us at:

• Email: hello@joinkoi.com
• Website: www.joinkoi.com